Read below for No Knot Co FAQs. If you don’t find the answer you are looking for, please contact us. 

CUSTOMER SERVICE

How do I get in touch?

To make it as easy as possible for you to get in touch with us, we have a telephone number and email addresses for a number of departments. You should find everything you need on our Contact us page.

How do I know which Detangler I need?

No Knot Co has created lots of incredible detanglers since each with different uses and characteristics. You can learn more about each of our detanglers in our product pages. 

How do I clean my No Knot Co Detangler?

The best way to clean your detangler is to run it under warm water, using a little shampoo to clean the bristles and the base. You can also use an old toothbrush to gently brush over the teeth. Shake it from side to side to remove any excess water and leave to dry on a hard, flat surface with the teeth facing downwards.

Will heat damage my Detangler?

We advise that our Detangling brushes should not be used with heat, as this can cause the teeth to melt.

What are No Knot Co Detanglers made from?

Our Detanglers are 100% Silicone.

What are the Knot Tonight Pillowcases made from?

Our Silk pillowcases are 100% silk, made from high quality 16 momme silk.

PLACING AN ORDER

Do I need an account to place an order?

You do not need to have an account with us to place an order. You can place an order as a guest.

I am having problems placing an order, who do I speak to?

We’re sorry to hear that you’re having problems placing an order. Please contact orders@noknot.co and someone will be able to help.

DELIVERY

What are your delivery options?

You can find all our information regarding deliveries and times in our Delivery and Returns page.

Which countries do you ship to?

Currently we ship in the UK and Europe.

Can I track my order?

UK orders are sent using Hermes – if tracking is available you will receive tracking information and shipping updates.

Can I change or cancel my online order?

If you would like to change or cancel your online order please contact orders@noknot.co

What if I receive an incorrect item?

We apologise if you have received an incorrect item in your online order. To rectify the problem please drop us an email on orders@noknot.co

RETURNS

What is your returns policy?

UK and International Returns: You can exchange or return your No Knot Co purchase within 14 days of receiving your order if your order is unused or it is faulty.

Please check our Delivery and Returns section for more info.

If you need assistance with your refund or return please email orders@noknot.co

 When should I expect my refund?

We aim to process your refund within 5 working days of receiving the returned items back.

I would like to stock No Knot Co in my shop/salon. Who do I speak to?

If you would like to stock No Knot Co Detanglers, please get in touch with our sales team:

 (Monday-Friday, 9am-5pm) drop them an email on sales@noknot.co

GENERAL FAQs

Which Detangler good for fine hair?

No Knot Co have created a detangling hairbrush called the Gentle Detangler specifically for fine, fragile or those who want less shedding . It has a flexible head and teeth that gently, but confidently detangled fragile hair.  The flexible head gently detangles rather than pulling or tugging helping to prevent breakage/ shedding and damage. This brush is great for all hair types particularly: Type 2/3/4 and children!

What Detangler is good for Thick Afro hair?

Our Ultimate detangler is designed to help untangle thicker hair types such as type 3 and 4. It is particularly good for type 4 hair as the wide flexible teeth allow you to detangle your hair without the worry of your brush breaking!! It’s flexible do doesn’t pull on knots the same way other brushes do – which means less shedding!

How often should you replace your Detangler?

It very much depends on your hair type. The teeth are long-lasting, but if you have fine hair there will be less tension placed on the teeth than those with thick and curly hair textures. It’s much like a toothbrush, when you stop feeling the full benefits of the brush, it’s time to replace.

Can I use Detangler on wet hair?

Yes, Our detanglers have been specifically created to use on wet hair which can be used to draw through shampoo or detangle whilst using  conditioning treatments. We recommend you detangle your hair whilst wet to prevent shedding.